Shipping Policy

Everything you need to know about how and when your order will arrive.

Order Processing

All orders are processed within 3–7 business days after payment is confirmed. Business days are Monday through Friday, excluding federal holidays. You will receive an order confirmation email immediately after checkout and a shipping confirmation email with tracking information once your order ships.

Orders placed on weekends or federal holidays will begin processing on the next business day.

Shipping Methods and Estimated Delivery

We currently ship to addresses within the United States. The following shipping options are available at checkout:

Delivery times listed above begin from the date of shipment, not the date of order placement. Total delivery time is processing time plus transit time.

Shipping carriers are selected at our discretion and may include USPS, UPS, FedEx, or other national carriers. Carrier selection may vary by order and destination.

Shipping Rates

Shipping rates are calculated based on the weight and dimensions of your order, the shipping method selected, and the delivery destination. Applicable rates are displayed at checkout before you complete your purchase.

We may offer free or discounted shipping promotions from time to time. Promotional shipping offers apply only to orders placed during the promotional period and may be subject to minimum order requirements or other conditions stated at the time of the offer.

Order Tracking

Once your order ships, you will receive a shipping confirmation email containing your tracking number and a link to track your package. Please allow 24–48 hours after receiving your shipping confirmation for tracking information to become active in the carrier's system.

If you do not receive a shipping confirmation within 10 business days of placing your order, please contact us at 581-349-4295 so we can investigate the status of your order.

Address Accuracy

You are responsible for providing a complete and accurate shipping address at checkout. Frank Mercer is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If an order is returned to us due to an incorrect address, you will be responsible for any additional shipping charges required to reship the order.

If you realize your address is incorrect after placing an order, contact us immediately. We will make reasonable efforts to update the address before shipment, but we cannot guarantee changes once an order has entered processing.

P.O. Boxes, APO/FPO Addresses

We ship to P.O. Boxes and APO/FPO/DPO military addresses via USPS. Please note that deliveries to these addresses may take longer than standard delivery estimates. Expedited shipping is not available for P.O. Box or military addresses.

International Shipping

At this time, we ship only within the United States and its territories. We do not currently offer international shipping. If international shipping becomes available in the future, we will update this policy accordingly.

Risk of Loss

All products purchased from Frank Mercer are shipped pursuant to a shipment contract. Title to and risk of loss for all products passes to you upon our delivery of the product to the shipping carrier. Once a package is in the possession of the carrier, Frank Mercer is not liable for any loss, theft, damage, or delay that occurs during transit.

Lost, Stolen, or Damaged Packages

While we are not responsible for packages once they are in the carrier's possession, we want to help you resolve any issues:

• Lost packages: If tracking shows your package has not been delivered and it has been more than 7 business days past the estimated delivery date, contact us. We will work with the carrier to attempt to locate your package. If the package cannot be located, we will, at our discretion, reship the order or issue a refund.
• Stolen packages: If tracking shows your package was delivered but you did not receive it, we recommend checking with neighbors, your building's mail room, or filing a report with the carrier. Frank Mercer is not responsible for packages marked as delivered by the carrier. We encourage customers to use a secure delivery location.
• Damaged packages: If your order arrives damaged, contact us within 48 hours of delivery with photographs of the damage. We will arrange a replacement or refund at no additional cost, in accordance with our Return & Exchange Policy.

Delays Beyond Our Control

Frank Mercer is not responsible for shipping delays caused by circumstances beyond our reasonable control, including but not limited to:

• Weather events, natural disasters, or acts of God
• Carrier service disruptions or capacity limitations
• Government actions, customs delays, or regulatory holds
• Pandemics, epidemics, or public health emergencies
• Labor disputes or strikes affecting carriers
• Incorrect or incomplete addresses provided by the customer

We will communicate proactively if we become aware of any widespread shipping disruptions affecting our orders.

Multiple Items and Split Shipments

If your order contains multiple items, they may be shipped separately and arrive at different times. You will receive a separate tracking number for each shipment. Each item in a split shipment is subject to the same shipping terms described in this policy.

Return Shipping

For information about return shipping, including prepaid labels and procedures, please refer to our Return & Exchange Policy.

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